FREQUENTLY ASKED QUESTIONS
Welcome to our FAQ section! Here, we've compiled a list of common questions and answers to help address any inquiries you may have. If you don't find the answer you're looking for, feel free to contact us
Faq
Basic FAQ
What is Pluginfy?
Pluginfy is an online platform that sells GPL-licensed WordPress themes and plugins. We offer a curated selection of premium-quality products to help you enhance your WordPress website.
What is GPL?
GPL stands for General Public License. It is a widely-used open-source license that grants users the freedom to use, modify, and distribute software, including WordPress themes and plugins.
How long has The Netcom been in business?
Pluginfy has been selling GPL themes and plugins online since 2019. We are committed to providing our customers with top-notch products and excellent service.
ARE THEMES AND PLUGINS ORIGINAL?
The files that are available on this site are 100%. None of the files have been modified and do not contain malware.
We even use them on our site!
All themes and plugins can be directly downloaded from the website of the producing company. We download it to our website without any modification. You can use all the files on your website, mind at peace.
We do not sell any products downloaded from third-party resources.
WHERE CAN I SEE THE LIST OF THE LATEST UPDATES?
A list of the latest updates can be found on the following page changelog.
HOW CAN I PROPERLY UPDATE AN ALREADY INSTALLED PRODUCT?
The most simple and correct way to update the product is to replace the files of the old version of the product with the new version files. All product settings are saved, as they are stored in the database of the website. The second way is to delete the old version of the product, and then download and activate the new version. In this case, the product settings may not be preserved, as in many products when they are removed there is a function to clear settings from the website database. Here it is worth noting an important nuance – sometimes developers are releasing a fundamentally new product update with a change in the structure of files, the structure of storing settings in the database, etc. In this case, the product is accompanied by instructions from the developer to switch to a new version and update to the current version correctly.
IS IT LEGAL TO USE WITHOUT ENTERING A LICENSE KEY?
Yes, it is legal. All digital products on the website are released under GNU General Public License.
Product's FAQ
Are your themes and plugins compatible with WordPress?
Yes, all of our themes and plugins are designed to be fully compatible with WordPress, the most popular content management system (CMS) on the web.
Do you offer support for installation and customization?
We have NO support and installation services for plugins/themes. If you require technical support, all the time, we advise that you should purchase the related product directly from the producer or you should hire a freelancer to take a look for you. Alternatively, you could ask to WordPress community forums.
Not offering support is how we can offer the products at a discounted price.
Can I use your themes and plugins on multiple websites?
Yes, you can use our themes and plugins on multiple websites or unlimited domains, as per the terms of the GPL license.
HOW LONG CAN I USE THE DOWNLOADED PLUGINS AND THEMES?
There is no limit on themes and plug-ins that you have installed any time.
HOW OFTEN ARE NEW PRODUCT UPDATES RELEASED?
We usually add new products every day and publish new versions of the existing products. Please note we do not update products immediately and do not issue guarantee that the last version of each products will be added.
HOW CAN I MANUALLY UPDATE PLUGINS AND THEMES?
We recommend that you install the Easy Theme and Plugin Upgrades plugin. Whenever you want, you can download it for free when you click here.
To use the plugin, first install and activate it. Once activated, you can update any theme/plugin by simply uploading a .zip file.
How do I upgrade a plugin?
- Download the latest .zip file for the plugin.
- Log into your WordPress website.
- Go to “Plugins”>“Add New.”
- Click the “Upload Plugin” button at the top of the page.
- Select the .zip file with the updated version of the plugin.
- Click the “Install Now” button.
How do I upgrade a theme?
- Download the latest .zip file for the theme.
- Log into your WordPress website.
- Go to “Appearance”>“Themes.”
- Click the “Add New” button at the top of the page.
- Click the “Upload Theme” button at the top of the page.
- Select the .zip file with the updated version of the theme.
- Click the “Install Now” button.
DO YOU PROVIDE LICENSE KEYS?
We do not sell, lease and approve the licence keys. All the products presented on this internet site are licensed under GNU GPL License. If you need automatic update and Support from only producer, you need licence keys.
PURCHASE & BILLING FAQ
How do I purchase a theme or plugin from Pluginfy?
To purchase a theme or plugin from Pluginfy, simply browse our collection, select the item you’d like to purchase, and follow the checkout process.
What type of license do your products come with?
All of our products are released under the GNU General Public License (GPL), which grants you the freedom to use, modify, and distribute the software.
Do you offer refunds?
All transactions are final. Refunds will only be issued if the digital product is completely non-functional. We will attempt to rectify the issue initially, and if unsuccessful, a refund will be processed. Your satisfaction remains our priority.
Account and Billing FAQ
How do I create an account on Pluginfy?
You can create an account on Pluginfy by clicking the “Sign Up” or “Register” link at the top of our website and following the prompts.
How do I update my billing information?
You can update your billing information by logging into your Pluginfy account and navigating to the “Billing” or “Account Settings” section.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, EasyPaisa, and JazzCash. You can select your preferred payment option during the checkout process.
