Refund Policy

Digital Downloadable Products Are Deemed to Non-Refundable.

We at Pluginfy ( The Netcom Digital Marketing) strive to ensure your utmost satisfaction with every purchase made through our platform. If you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility

To be eligible for a refund, please ensure that your request meets the following criteria

Valid Reason

You must provide a valid reason for your refund request, such as product malfunction and a nonfunctional downloaded file to meet the stated requirements.

Not Valid Reasons

• You have changed your mind about an item/subscription.
• You bought an item by mistake and the product(s) was sent/already downloaded by you.
• The product was bought by your employee or associate through your payment account which he/she had legal access to.
• You cannot install the downloaded product (we’ll help you do that).
• The product is incompatible with your WordPress, plugins, or web server settings.
• The product does not function as you wanted it to.
• The product displays a message about the need to enter a license key or activation (but has full functionality).
• You broke your website when installing the product.
• You did not receive technical support on Pluginfy 10 minutes after contacting. (Average Support Time is 45 minutes to 60 minutes)
• You refused provide to our support staff access to your website to investigate the product you are having an issue with.

Time Frame

Refund requests must be submitted within 48 hours of the original purchase date. We cannot process refund requests submitted after this time frame.

Product Condition

The product must be in its original condition and not altered in any way. Any modifications or alterations to the product may void your eligibility for a refund.

Refund Process

To initiate a refund, please follow these steps

1. Contact Us

Reach out to our customer support team via the complaint section, providing details of your purchase and the reason for your refund request.

2. Evaluation

Our team will review your request and assess its eligibility for a refund based on our refund policy criteria.

3. Decision

Upon review, we will notify you of the approval or rejection of your refund request. If approved, we will proceed with the refund process.

4. Refund Issuance

If your refund is approved, the refund will be processed and credited back to the original method of payment within 14 working days. Please note that processing times may vary depending on your financial institution.

Non-Refundable Items

Please note that certain items are not eligible for refunds, including:

– Downloadable digital products once they have been accessed or downloaded.
– Services that have been rendered or completed.
– Products purchased during a promotional or sale period, unless specifically stated otherwise in the promotion.

Contact Us

If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us. Our customer support team is here to assist you and ensure that your experience with us is positive and satisfactory.

Thank you for choosing Pluginfy.net Your satisfaction is our priority.